IMPORTANT INFORMATION ON PRIVACY AND DATA POLICY:

By using this store you are agreeing to our PRIVACY POLICY and TERMS AND CONDITIONS which can be read by following these links

NOTE ON PRICES FOR ALL NON-UK CUSTOMERS:

Edited 4/1/2021

At present, all prices on the store are displayed INCLUSIVE OF UK VAT - we don't currently have the option to display the ex-VAT prices for non-UK customers, though we hope this will return as soon as we can sort it out; in the meantime, all non-UK customers (now including EU customers) please rest assured that the VAT will be deducted for you at the checkout stage, and the ex-VAT subtotal will be displayed at that point on all orders.

IMPORTANT VAT UPDATE FOR EU CUSTOMERS - PLEASE READ!
Once again the EU is changing the VAT rules on mail orders… from the 1st of July they are removing the “low value exemption” where mail-order goods below 22 Euros in value did not get local VAT or handling charges levied on them. From the 1st onwards, ALL mail-order packets shipped from the UK to any EU states, of whatever value, MAY get charged VAT at the recipient’s local rate, and may also have a fixed handling fee charged by the local postal services.
What this means, in real terms, is that even the smallest orders might have charges due before delivery - so for the time being, I would recommend that EU customers avoid placing very small orders - the more you order at one time, the less significant the fixed handling charges will be in relation to the order value. Of course, the actual VAT element of the charges balances out in the end, as you will still just be paying your own country’s local rate rather than paying the UK rate at the time of ordering - you will NOT be charged VAT twice over!
There are systems being introduced that may allow us to work around this problem, and I’m currently looking into those - as soon as I can provide any further information, I will post it here.

Jon (GZG),  Tuesday 29th June 2021.

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FROM MONDAY 2nd AUGUST: THE STORE IS CLOSED FOR A SHORT SUMMER BREAK!
The store will be CLOSED for TWO WEEKS, from Monday 2nd August to Monday 16th August, while I take a brief but much-needed holiday break. The store has been switched to “Catalogue Mode”, so you can still browse all the products but you cannot put anything into the shopping basket or create an order. Everything will be switched on again and back to normal on the 16th!
All orders placed in the last few days and not yet dispatched will be completed as normal over the next couple of days.

Jon (GZG),  Monday 2nd August 2021.

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USA CUSTOMERS PLEASE READ: IMPORTANT INFO on SHIPPING RATES TO THE US:

In July 2020 the postal costs for certain sizes of items sent to the US suddenly increased enormously, and I had to instigate new shipping charge rates for all US orders to ensure that the costs were covered; since then I have got a better feel for the way the new cost structure works, and MOST smaller orders can be shipped by the cheaper “Large Letter” rates as long as they are below 750g. Wherever possible, I am using parcel courier services (FedEx or others) for any larger orders.

If you are a US customer, when you place a smallish order the shipping charge added by the store may look excessive at first - but this is only to ensure that all eventualities are covered; in the vast majority of cases I will be able to REFUND a significant part of the charge after completion of the order, so that the final amount you pay will be much more reasonable; the very few exceptions will be orders which are very heavy for their value, for example an order containing nothing but 15mm vehicles or larger Starships with no smaller items to balance the cost-to-weight ratio.
Larger orders (usually those of around 50-60 GBP value and above) will usually be shipped by parcel courier rather than via the postal services.

So, please don't panic about the initial size of the shipping cost on smaller US orders, you will almost always get part of it refunded; feel free to email me (Jon) and ask for further information.

If you’re not in the USA, then none of the changes affect you - shipping to all other destinations (including Canada) is currently unchanged.

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ORDERING FROM EU COUNTRIES:
As the Brexit Transition Period has now ended and the UK has left the Customs Union with the EU, we will now be DEDUCTING THE VAT from all EU orders in the same way as we do for customers in the USA and elsewhere in the world. EU packages may have local VAT charged on them by the postal services when they arrive in the destination country, which may need to be paid before the item is delivered. Thanks to the last-minute Trade Deal agreed between the UK and the EU, there should NOT be any Customs Duties to pay on any packages, but individual postal services may charge their own admin fees on top of the VAT amount charged.

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MONDAY 1st FEBRUARY 2021: WHAT'S COMING UP...
Thanks to everyone who used their New Year discount vouchers during January - as usual there were quite a lot of last-minute orders placed over the weekend, which I will be working through as fast as I can; if you've put in an order anytime over the last week or so, with or without a discount voucher, please allow a few extra days for me to get them all cast and dispatched.

Once I'm a little more up to date again, I'm going to start working on the next batch of NEW RELEASES, and I'd like to give everyone a bit of a heads-up on things to come....

I don’t generally release too much advance information about plans for new projects, because so often things get delayed or end up not happening at all - I usually wait until I’ve actually got everything 100% ready to go before announcing a new release. But this year some things will be a little different, as I’m going to be working on upgrading a number of currently-available products in addition to the usual round of all-new miniatures, and I thought it was only right to give everyone a bit of advance notice on some of the things that will be happening.
Starting within the next couple of months and progressing through 2021 (circumstances permitting of course…), there will be some significant changes being made to parts of the 15mm ranges - in particular, some of the VEHICLES and many of the DRONES, ‘BOTS and REMOTES. Thanks to some superb 3D work by MMG, I’ve now got a lot of new masters for greatly improved and upgraded versions of many of my most popular models - items like the best-selling “Spider Drones”, the larger “Walker ‘Bots”, the tracked “Gunbots”, the wheeled gun and missile drones, the “MAWPs” (in wheeled, tracked and hover versions) and many others. In most cases, the new versions are very similar in design to my old hand-sculpted originals that you all know and love - but they are vastly improved in detail and will now be available with many new weapon variants and other options!
In addition to the new versions of many of the ‘Bots and Drones, during the coming year I will also be releasing upgraded versions of several of the most popular 15mm vehicle models in the V15 range - in particular many of the WHEELED vehicles, which will get all-new 3D-designed wheel and suspension parts; some will also get additional new parts such as weapon mounts and other detail fittings. At the same time, the existing major components such as hulls and bodies will get new, fresh moulds made, resulting in much improved models which still retain the overall style and appearance of the original designs that have been selling so well for the past couple of decades.
As each batch of new improved models gets released, I will be withdrawing the original versions from the webstore to avoid confusion - but please don’t panic if you want to add to existing forces of the old-type models, as most items that are withdrawn will remain available as “special order” castings, at least for the immediate future.

Of course, while I’m working on all of these re-released items I won’t be neglecting the all-new designs - there will also be regular releases of completely new models and figures across many of the ranges!
While a lot of this is focussed on the Ground-Pounders (mostly in 15mm) there will also be new things for the Vacc-heads to look forward to - I’m going to be releasing some upgrades and new items done for some of the most popular Full Thrust lines, including the release of the long-promised redesigned fighters for many of the popular fleets, some really lovely little Gunboats and Missile Boats and possibly quite a bit more - further news on all that in due course…

Jon (GZG), Monday 1st February 2021.

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