IMPORTANT INFORMATION ON PRIVACY AND DATA POLICY:
By using this store you are agreeing to our PRIVACY POLICY and TERMS AND CONDITIONS which can be read by following these links
PLEASE NOTE: CHANGE OF POSTAL ADDRESS!
This won’t really affect very much, as (like most of us) I very seldom get any communications sent by normal post anymore - but please note that if you DO need to send anything to GZG by mail, I have now DISCONTINUED the use of the PO BOX address - mainly because I was paying Royal Mail a lot for a service that received less than a dozen letters a year…
Any items sent by post should be addressed to:
GZG, “SERENITY”, BRICK KILN LANE, GREAT HORKESLEY, COLCHESTER CO6 4EU.
This address should be used for POSTAL CORRESPONDENCE ONLY, it is a private house address and NOT a business unit or retail premises.
IT'S ALMOST CHRISTMAS AGAIN... SO THAT MEANS FREEBIES!
Our usual CHRISTMAS/NEW YEAR OFFERS are NOW ON! All orders for £30 or more of goods (excluding shipping) will get some EXTRA FREE STUFF with the order, selected by me - as always, I'll add some things that are relevant (and useful), based on the items in your order - the larger the order, the bigger the selection of freebie extras!
In addition to the extra free stuff, all qualifying orders will get a NEW YEAR DISCOUNT VOUCHER to spend after the festivities are over and done: if your pre-Christmas order is for £30-£59.99 of goods, you'll get a 10% discount voucher; £60.00 to £99.99 gets a 15% voucher, and any order for over £100 of goods gets a 20% voucher! As last year, I will NOT be including paper vouchers in your orders - I will instead be sending your voucher codes out BY EMAIL, most probably between Christmas and New Year - so PLEASE double-check that the email address you put in your order is correct!
Both offers (freebies and vouchers) will run until we close for the Christmas break on FRIDAY 22nd DECEMBER; as always, please order early to give the best chance of your parcel arriving this side of Christmas. Please read the info below for more postage/shipping details.
Jon (GZG), Thursday 23rd November 2023.
........................................................
CHRISTMAS POST 2023:
This time last year there were a lot of problems with postal strikes and other disruptions, but (so far) this year things seem to be a lot better - however things will of course get much busier than the rest of the year and some post will inevitably take longer. I will be packing and dispatching orders right up until the 22nd December, but to give the best chance of things arriving before the big day PLEASE get your orders in early if possible! Most UK orders are now dispatched by Royal Mail Tracked 24, and smaller overseas orders by RM International Tracked - larger international parcels may go by RM Parcelforce Global or other couriers such as FedEx, DPD or UPS. I will of course continue to cast, pack and dispatch all orders as quickly as possible, but inevitably the order turnaround time may get longer if I get very busy. I would strongly recommend that orders for Australia, NZ and further afield are placed by the beginning of December; US, Canadian and European orders by the end of the first week of December, and UK orders by the end of the second week to give the best chance of them arriving in good time.
SPECIAL NOTE: for UK orders, PLEASE enter a mobile phone number (if you have one of course) in your order so that you can be texted with delivery updates for the RM Tracked 24 shipping. The new PayPal checkout system does allow you skip adding a phone number, but it is a great help all round if you can include one. For OVERSEAS orders, especially larger ones that will be shipped by courier, a phone number (mobile or landline) is ESSENTIAL as I can't book the shipping without one - if you don't enter one I will have to email you to request it, which can delay the dispatch of your parcel.
CHRISTMAS/NEW YEAR BREAK: The webstore will be CLOSED to orders from midnight on 22nd December until re-opening on TUESDAY 2nd JANUARY 2024.
...................................
VAT DE-REGISTRATION: Please note that as of the end of September 2023, we are no longer registered for VAT - so for all customers, UK and everywhere else, the price shown on the store will be the price you pay for any item.
...................................
USA CUSTOMERS PLEASE READ: IMPORTANT INFO on SHIPPING RATES TO THE US:
In July 2020 the postal costs for certain sizes of items sent to the US suddenly increased enormously, and I had to instigate new shipping charge rates for all US orders to ensure that the costs were covered; since then I have got a better feel for the way the new cost structure works, and MOST smaller orders can be shipped by the cheaper “Large Letter” rates as long as they are below 750g. Wherever possible, I am using parcel courier services (FedEx or others) for any larger orders.
If you are a US customer, when you place a smallish order the shipping charge added by the store may look excessive at first - but this is only to ensure that all eventualities are covered; in the vast majority of cases I will be able to REFUND a significant part of the charge after completion of the order, so that the final amount you pay will be much more reasonable; the very few exceptions will be orders which are very heavy for their value, for example an order containing nothing but 15mm vehicles or larger Starships with no smaller items to balance the cost-to-weight ratio.
Larger orders (usually those of around 50-60 GBP value and above) will usually be shipped by parcel courier rather than via the postal services.
So, please don't panic about the initial size of the shipping cost on smaller US orders, you will almost always get part of it refunded; feel free to email me (Jon) and ask for further information.
If you’re not in the USA, then none of the changes affect you - shipping to all other destinations (including Canada) is currently unchanged.
........................................................