Welcome to the Ground Zero Games Online Store
Please check back to this front page regularly, as important news and updates are posted here as frequently as possible.
Welcome to the recently updated GZG online store - though it looks different, most things should still work the same way as the old version; the reason for the changeover is that Cubecart 4, which ran the old store, is now obsolescent and so we've upgraded to Cubecart 5. Some things about this new version may still need a little tweaking over the coming days, if you find anything that doesn't work for you then please let me (Jon) and Paul (web admin) know via the "contact" section.
NOTES while we get the new store version up and running:
At present, all prices on the store are displayed INCLUSIVE OF VAT - we don't currently have the option to display the ex-VAT prices for non-EU customers, though we hope this will return as soon as we can sort it out; in the meantime, all non-EU customers please rest assured that the VAT will be deducted for you at the checkout stage, and the ex-VAT subtotal will be displayed at that point on all orders.
Information update 10th Feb 2014: Our Credit/Debit card payment gateway is TEMPORARILY SWITCHED OFF while we sort out some teething troubles connected with our Mechant Service Provider's new system - the PAYPAL gateway is still live, so please use that for all payments until further notice (the checkout system will take you straight to the Paypal gateway) - please note that you DON'T have to have (or open) a Paypal account to use this, you can simply pay with your card as a one-off transaction just as you would through the card gateway, it just gets processed by Paypal instead of Barclaycard! Seeing as over 95% of our customers choose to use the Paypal gateway anyway even when the card one is available, hopefully this won't be too much of a problem.
UPDATE - FRIDAY 18th JULY 2014:
UP AND RUNNING AGAIN!
Well, things have gone OK over the week of reorganising, the newly-reconditioned casting machine is safely in place and running, so over the weekend I'll just doing the last few bits of tidying up the workshop and sorting things out so that I can start fulfilling orders again. I have a small stack of them here that were placed over the last week, these will get dealt with first, then any new ones should get the usual quick turnround the you've come to expect!
More news soon.....
UPDATE - FRIDAY 11th JULY 2014:
IMPORTANT: A SHORT PERIOD OF DOWN-TIME....
Please note that from today (11th July) for about a week, there will be NO MAILORDERS PROCESSED OR DISPATCHED; everything will return to normal on Monday 21st July at the latest, or maybe a few days earlier if things go especially well. The reason for the week of down-time is that I have got to completely re-organise my casting workshop, including getting the old casting machine out and the newly-reconditioned replacement in to service; during all the upheaval this will cause, I will be unable to access the stock or the packing areas, so nothing can be mailed out. Once the job is done and everything is up and running again, it will pay off in improved production efficiency and time savings, which will hopefully mean I can devote more time to working on new product and other projects! All orders placed up to today (11th) will be shipped out before the closedown, and the online store WILL remain open throughout - so you will still be able to place orders if you wish, but on the understanding that they will not be processed or mailed until after the 21st.
Thanks for your understanding - more news here soon as things progress!
UPDATE - SUNDAY 6th JULY 2014:
A quick thank-you to those of you who placed orders during last weekend's Armed Forces Day appeal - our pledge to donate 20% of the goods value from all orders placed over that weekend has raised a total of £135, almost twice the amount from last year! This total will be divided between several of the AFD-supporting Military charities, and cheques will be heading off to them in the next few days - I'll post full details of which charities have been donated to shortly, as I'm still deciding exactly which ones to give to this year.
UPDATE - THURSDAY 26th JUNE 2014:
SUPPORT FOR ARMED FORCES DAY 2014!
This Saturday (28th June) is ARMED FORCES DAY here in the UK ( http://www.armedforcesday.org.uk/ ), and as a small gesture of help and thanks I am making a similar pledge to the one I did last year - for all mailorders received here on the webstore between Midnight on Thursday evening (26th) and Midnight Sunday (30th), by UK time, I will donate 20% of the goods value ordered to one or more of the Military charities that support the AFD; last year I supported Help for Heroes ( http://www.helpforheroes.org.uk/ ) and the Combat Stress appeal ( http://www.combatstress.org.uk/ ) - depending on the total amount to be donated this year, I will most likely support these two again but I may also share some between some of the smaller and lesser-known armed forces charity organisations that are involved in the AFD.
So, if you've been thinking about placing an order sometime soon, please do it over this weekend - get yourself some great figures AND know that you are helping to contribute towards some very deserving causes.
Of course, even if you don't want to place an order then you can always go direct to the charities involved and make a direct donation to show your support and gratitude to our veterans and serving troops!
Thanks for your help and support.
PS: Please feel free to copy and repost this anywhere it may be of interest!
UPDATE - WEDNESDAY 18th JUNE 2014:
Sorry that things have been a little quiet since Triples, orders have been coming in steadily and going out as rapidly as possible, but I haven't had a lot of time to devote to new stuff due to a number of things out there in Real Life(tm) - getting back on track now, and I've just uploaded to the store TWO new 15mm INFANTRY STARTER DEAL PACKS - one for the UNSC/H Hardsuit marines, and one for our very popular new-sculpt NSL PANZERGRENADIERS! These pack have been on sale at the last couple of shows, but they are now fully available for mailorder; each pack contains a good force of infantry, heavy weapons teams and scout bikes (grav bikes for the UNSC/H, and the new FanBikes for the NSL), and gives you a great starter core for your army at a discounted price compared with buying the packs individually.
You'll find the new packs in both their respective 15mm infantry categories AND on the 15mm starter deals page, or simply click on the relevant entry in the new products list at the bottom of this page.
10/6/14: NOTE RE "PENDING" ORDERS LEFT ON THE SYSTEM:
Just some information and a small request: if you create an order on the store but then stop before making the payment (which is fine - we understand that this is helpful to get things like shipping costs, and sometimes you may want to try several permutations of an order before finalising it) it leaves the order as "PENDING" on our system. If you then go back to it later and make the payment, it becomes a "live" order with a "PROCESSING" status, but if this doesn't happen then the pending order just sits there on the store and periodically I have to go through and clear them out to avoid confusion with the live orders. If customers would be kind enough to take a moment and CANCEL any such orders that they don't intend to complete, then this will certainly help to avoid any misunderstandings. Of course, if you're leaving an order pending with the intention of returning and finalising it in a day or two, then that's fine - and I certainly don't want to cancel an order from this end in case that is what someone is planning to do with it; in addition, if I clear an old "Pending" order from the system it generates an "order cancelled" email to the customer, which can sometimes cause confusion by being mistaken by the customer for cancellation by us of a later live order!
This isn't a big problem, but just a simple request that if you could cancel any pending orders that you don't intend to complete, that is a great help to everyone - and if you DO get an email from the store telling you that an order has been cancelled, please check whether it was a simple clearing of an old pending one before thinking that something has gone wrong with a later order you've placed and paid for! Many thanks!
IMPORTANT NOTE ON NEW ISRAELI AND KRA'VAK STARSHIPS:
Please note that these two ranges of FT starships (the NI 15xx codes and K'V 4xx codes) are now suffering from significant mould wear, and in due course they will be withdrawn from sale pending the making of new moulds for them; if you wish to order any in the meantime we can still supply them for the moment, but on the understanding that some (especially the larger K'V classes) will need considerably more clean-up work (flash removal, re-opening mounting holes etc) that our normal castings. Thanks for your attention.
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